Please note that FREE support is available for all of our apps. We encourage you to access this support anytime by reaching out by email to support(at)knitCompanion.com or support(at)PatternGenius.com.

There are also FREE intro tours, tutorials, and documentation available at PatternGenius.com and knitCompanion.com.

Get 1-1 live help with your technical support question via a live Zoom session. Our experts will get on a zoom session with you to address your question. This is a regular session, intended to cover a single question. You should expect the session to last approximately 10 minutes. If you are interested in a longer 1-1 session please use Extended Premium Support.

What to expect after you purchase of a Premium Support Session:

• You will be contacted via email within 2 business days so we can gather information about your support request. Be sure to add shop@Create2Thrive.com to your safe sender list.
  • This will include understanding the app you have a question about and the nature of your question.
  • It may also include gathering screenshots from you, information about your system, or your project.
• We will schedule a mutually agreeable time with you. Our support sessions are scheduled during normal business hours, Mountain Time. You should plan approximately 10 minutes for the session.
• All sessions are conducted via Zoom, so you will need internet access and a working microphone and speaker.

Please note that FREE support is available for all of our apps. We encourage you to access this support anytime by reaching out by email to support(at)knitCompanion.com or support(at)PatternGenius.com.

There are also FREE intro tours, tutorials, and documentation available at PatternGenius.com and knitCompanion.com.